tales of good customer service

[swan_tower]

Scandinavian Designs wins a cookie. I couldn't find the receipt from the bed we purchased more than two years ago, but I called them up and, after providing my phone number, was told that the item is still under warranty, and they will have a replacement piece (the wood of one of the side boards has split) sent to us within 7-10 business days. The entire conversation took about a minute flat.

Edited to add: and then one minute later, an e-mail asking if I could send a photo, just to speed things up.

Now let's see if Sprint can do equally well with my malfunctioning phone. Somehow I suspect not . . . .

Comments

[moonandserpent.livejournal.com]

The only way to get good customer service at Sprint is to go to a brick and mortar Sprint corporate store. and even then it's a 1 in 4 shot.

[http://users.livejournal.com/la_marquise_de_/]

Good for them.

[edgyauthor.livejournal.com]

Wow, it's rare to find customer service that good! Usually it's like talking to a brick wall. (I had to deal with Verizon's recently, and ugh, what a headache.) Hopefully Sprint won't give you too much trouble....